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    SHIPPING & DELIVERY POLICY
    Last updated June 01, 2023

     

    Shipping Costs*

    Where can we ship?

    We ship to locations in the Continental United States. Excluding Alaska.

    How long will it take for my order to arrive?

    • Orders take 2-4 business days to process
    • Shipping typically takes 4-10 business days dependent on destination.
    • Unexpected delays will be notified via contact email provided at checkout. 

    Additional Shipping Details:

    • Custom-crafted products may require extended ship times. This will be noted in the product description details.
    • We will email you if your item is temporarily unavailable or delayed. Don’t forget to check your Junk or Spam folder for rerouted emails.  Backordered items can be cancelled without penalty if the item has not shipped. 
    • Extended ship times may be noted in the product description details when applicable.
    This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: http://www.fauxpawproductions.com/terms-of-service.
    Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
    WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
    In-Store Pickup
    In-store pickup is available for All Purchases are available for pick up at our Laguna Beach gallery.. Pickups are available 7 days a week 11am - 5pm.
    Shipping Fees
    We offer shipping at the following rates:
    Shipping Method
    Shipping Fee
    USPS
    		 Carrier rates based on location and product weight
    UPS Carrier rates based on location and product weight
    All times and dates given for delivery of the products are given in good faith but are estimates only.
    Once your items are packaged, we will send a tracking number.
    DO YOU DELIVER INTERNATIONALLY?
    Please email orders@fauxpaw.com so that we can find the best rate to ship internationally.
    ARE THERE OTHER SHIPPING RESTRICTIONS?
    No PO Box addresses
    QUESTIONS ABOUT RETURNS?
    If you have questions about returns, please review our Return Policy: http://www.fauxpawproductions.com/return-policy.
    HOW CAN YOU CONTACT US ABOUT THIS POLICY?
    If you have any further questions or comments, you may contact us by:
    • Email: orders@fauxpaw.com

     

    Returns and Exchanges Policy

    We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
    Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

    We guarantee our personalized products to be free of manufacturing errors or
    product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

    We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names
    carefully. You are welcome to email us at orders@fauxpaw.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  NOTE:  Faux Paw Productions also reserves the right to cancel your order at its discretion.

    During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time.  Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Faux Paw Productions or any of our carriers..   Thank you for understanding.

    Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
    Contact:
    Debby Carman
    debby@fauxpaw.com
    949.233.2082

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